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In certain countries, Bank Transfers is another payment option for purchasing ITC's. Bank transfers are handled through our payment partner Global Collect.
When you go to purchase italki credits, you will now have the option to pay through Bank Transfer.
After you select bank transfer, you will be asked to confirm the amount of italki credit to purchase, and which country is your bank in. The designated bank account will be different depending on the country, and this helps keep the bank transfer fees very low.
After you fill out your purchase information, you will receive payment instructions on where to send your payment to complete your order. This information will include the bank name, city, payee, SWIFT Code, country, account number, and reference number.
An example is shown below:
You must include the reference number in the notes with your transfer. Without this reference number the processing of your payment will be delayed or may not be possible. This reference number can be used for one payment only. If you make a repeat purchase you need to generate a new order and a new reference number. Your purchase of italki credits (ITC) will be credited to your italki account upon settlement of your bank transfer. Typically this may take 3 to 7 business days. Please keep a copy of your receipt as proof of payment.
CORRECT AMOUNT POLICY
The amount which you send to our payment processing agent must match the amount of your order. For amounts which do not match, our policy is as follows:
Amount Sent is Less
Amount Sent is More
If you have questions on the status of your bank transfer, please obtain a copy of your receipt or bank statement (indicating the day the funds were taken from your account). Scan your proof of payment and email it to firstname.lastname@example.org.