italki Help | Help / Student Feedback & Payment

(6) Feedback & Payment

Confirmation Once your lesson is completed, log back into italki. There will be a link where you can confirm your lesson and provide feedback. When you confirm the lesson took place, the italki credits will be transferred to the teacher. If there was a problem, it is important to click on the link to stop the transfer. If you do not confirm the lesson took place, the italki credits will be automatically transferred to the teacher after 7 days.

Feedback

Providing feedback on the teacher and the lesson is a crucial part of the italki teaching platform. This is the way that students let other users on the site know about the quality of a teacher. If a teacher was very helpful, let the community know so that the teacher gets good ratings.

If you need to review what are the different measures (professionality, knowledge, helpful), scroll down.

That's It!

That's it! We hope at this point, you would have had a successful lesson with your teacher, and that you'll continue to use the system for your online language learning needs.

We are always trying to improve the system, and we are very open to getting feedback. We also hope that as both teachers and students learn the system, they'll be able to help new users understand how to better navigate it. As always, please let us know how to improve the experience through our feedback, our writing to us directly on email (feedback (at) italki (dot) com), or on our official group (italki teaching platform group)!

Teacher Ratings

Professional Objective rating, not concerning language or teaching skill.
Did the teacher do what she said she would do?

Available when advertised
Never cancels without adequate warning
Gives full time to the student
Is prepared for lesson

Knowledgeable Objective measure, relating to teacher's expertise.
Does the teacher know what she is talking about?

Knows the language
Does not give wrong answers
Accurate pronunciation, grammar, etc.
Able to help in all areas advertised

Helpful Subjective measure, based on the student's experience.
Was the lesson helpful to you?

Did you learn something?
Was the teacher attentive your needs?
Are you making progress?
Does the teacher tailor lesson for you?
Would you like to be taught from the same teacher again?