Guidelines for Creating a Course
You agree to utilize the following course creation guidelines:
- Write a specific, detailed course outline with clear scope, deliverables and lessons.
- Set expectations that you can meet or exceed.
When submitting your course you agree to:
- Not submit courses or lessons that are made with the intent to commit fraud. Doing so will result in immediate termination of your membership.
- Not offer your Services in exchange for good feedback or for free, unless in the situation of a single free trial per person.
- Respond promptly, within one business day, to private messages from the Student.
- Respond promptly, within one business day, to any inquiry from Customer Service.
Violation of these guidelines may result in suspension or termination of the Project or of your Account. If you are aware of a potential violation, please contact Customer Service.
Guidelines for Providing your Services
You agree to utilize the following service provider guidelines:
- Once you have received a teaching request, use italki to manage the request and to maintain an electronic record of all written communication between you and the Student around scope, deliverables, time frames, price, feedback, revisions, schedule changes, vacation, availability, delays, acceptance of deliverables and completion of sessions. Also, transcribe relevant outside emails, instant messages, telephone or in-person conversations between you and the Buyer on italki to maintain a record of what is agreed. In the event of a dispute, all written communication on italki will serve as the statement of record.
- Inform the Student of your availability and committed response time.
- Inform the Student if a committed deliverable will be missed, offering an explanation and proposing a revised date.
- Inform the Student if you will be unavailable for more than one business day.
- If you are unable to complete a session, alert Customer Service so that italki is aware of the situation and can offer assistance to the Student.
- Respond promptly, within 1 business day, to all session-related communication, whether from the Student or from italki.
- Utilize italki's Payment Service to maintain the privacy of your personal financial Account details; leverage italki's anti-fraud measures; maintain a record of all invoices and payments; add the project, feedback and transaction amount to your profile; and, in the event of a problem, have access to italki's Dispute Resolution process.
- Report any rating system violation by contacting Customer Service.
- After the session is completed, leave objective, balanced feedback.
Violation of these guidelines may result in suspension or termination of your Account. If you are aware of a potential violation, please contact Customer Service.
