italki Help | Help / Payment and Security

Taking lessons on italki increases your security because your lessons are guaranteed.

Online Payments

italki uses trusted third-party payment systems to handle your transactions. italki does not hold your credit card information or your bank details on the site. This information is only accessed through our payment partners. Our payment partners include well known systems such as Paypal, Alipay, and others. Our payment partners are large, international companies that handle multi-million dollar transactions.

You can be sure that your financial information is safe when you use italki.

Lesson Guarantee

italki uses a virtual currency system to ensure that you will be satisfied with your lessons. italki teachers are independent, and come from many different places with different

You can be sure that you'll be satisfied with your lesson.

If the teacher does not show up at the lesson, you don't

Resolving Problems

If there are any issues, you can always write to feedback@italki.com to get an answer to an issue.